1. Regardless of whether obvious damage or torn marks are found on the outer packaging, the goods must be inspected in front of the courier before signing for them, and a note must be made on the waybill before signing for them. If there are any issues, the package may be rejected directly;
2. If the package that has not been signed for in front of the delivery person is damaged or missing, please keep the outer packaging box (including the sealed rubber strip) and provide feedback to the local post office within 2 days after signing for it (based on the delivery time on the logistics provider's website), and provide information such as the invoice and physical photos of the goods to contact us to apply for compensation from the post office for you;
3. When the goods purchased on your behalf have quality problems after a period of use, as long as the goods are still within the warranty period and have the original purchase voucher and the quality assurance card, you can entrust Onebuy to contact the merchants in Chinese Mainland to handle the return/exchange;
1) Due to the unique principles and methods of handling product quality issues for each seller/manufacturer (as indicated on the product quality assurance card), Onebuy cannot guarantee that the manufacturer will fully meet your requirements, but will do its best to fight for your interests and ensure your satisfaction.
2) Onebuy provides this agency service without charging any service fees, but you are responsible for the round-trip shipping cost of the goods. Onebuy reserves the right to refuse to act as an agent for products that do not meet the quality assurance criteria for this service.
4. Please provide a detailed description of your issue and upload photos of the package packaging, physical product, etc. Onebuy will process your application as soon as possible and provide a solution (including but not limited to refund fees, returns, and exchanges).
We will not accept your request for a return or exchange if any of the following situations occur:
1. The product has been exchanged, its original appearance has changed, or parts have been lost;
2. Unscented products, such as software packages CD、DVD、 Cassette tapes, etc;
3. Products without original purchase receipts.
4. For issues related to missing items, damage, defects, etc., customer service should be contacted within 72 hours after the package is signed for. Requests will not be accepted after the deadline.
If you want to apply for after-sales service, you need to provide photos.
1. If the product is damaged or has large areas of stains, please take photos of the damage or contamination and upload them.
2. The size of the received product does not match the size you purchased. You need to upload a photo with a size label (if there is no product size label, it cannot be verified)
If the product you receive does not match the style of the product you purchased, you will need to take an overall picture and upload it.
4. If there is a shortage of goods, the first step is to provide the order number of the missing goods, and then take and upload a list of items, the unpacking part of the package packaging, and photos of the goods and package weighing.
5. If you have received the package but find that there is a problem with it, please take a photo of the package list and the items inside the package, and provide the ID of one of the items.
6. If the weight of the package you received is incorrect: please weigh it before opening the package and upload a weighing picture.
