What should I do if my account shows payment failure after payment?
If the payment method you selected is confirmed to be successful, but Onebuy shows payment failure, you can contact us and provide relevant transaction details, and we will further verify for you.
Common reasons for unsuccessful payment
1. If the relevant information you provided during payment is incorrect, it may result in unsuccessful bank deductions.
2. Due to browser issues, the payment was unsuccessful. You can try clearing the browser's cookies first, and then make a new payment. If it still doesn't work, try logging in to another browser and making the payment again.
